In 2021, 11% of the Australian population had an Index score of 45 or below, a threshold we consider to be highly excluded. This has fallen by 6% since 2020.

In 2021, 65% of highly excluded and excluded Australians say they have ‘no need to use the internet more often’, and 15% say the internet is ‘not a priority’.

A lack of online confidence is increasing in highly excluded and excluded Australians, from 10% in 2020 to 13% in 2021. So too are their concerns about cyber safety, with 20% of highly excluded and excluded Australians reporting they are so concerned about privacy and scams it limits their internet use. This is an increase of 3% on 2020.

Profiling digital exclusion
How to read this table: This table shows the percentage of people engaged in a particular online activity who are either highly excluded and excluded or included and highly included.
What do digitally excluded Australians do online?
Activity descendingascending Excluded and
highly excluded descendingascending
Included and
highly included descendingascending
Digitally excluded Australians over time