Understanding digital exclusion

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Welcome to the ADII interactive data dashboards.

The text and data on this website (except any logos) is licensed under the Creative Commons Attribution – Non Commercial – Share Alike 4.0 International licence as it exists on 1 October 2021. See: https://creativecommons.org/licenses/by-nc-sa/4.0

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By clicking ‘agree’, you confirm you will acknowledge data and analysis taken from within with the following citation:

Thomas, J., Barraket, J., Parkinson, S., Wilson, C., Holcombe-James, I., Brydon, A., Kennedy, J. (2021). Australian Digital Inclusion Index: 2021, Dashboard Dataset Release 1. Melbourne: RMIT and Swinburne University of Technology, and Telstra.

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Individual Index dimensions are equally weighted in the construction of the total Index to derive an overall score from 0-100. When disaggregated, a dimension score can be higher or lower than the total Index score.

Total figures may not add up due to rounding to one decimal place.

Insights

In 2021, 11% of the Australian population had an Index score of 45 or below, a threshold we consider to be highly excluded. This has fallen by 6% since 2020.

In 2021, 65% of highly excluded and excluded Australians say they have ‘no need to use the internet more often’, and 15% say the internet is ‘not a priority’.

A lack of online confidence is increasing in highly excluded and excluded Australians, from 10% in 2020 to 13% in 2021. So too are their concerns about cyber safety, with 20% of highly excluded and excluded Australians reporting they are so concerned about privacy and scams it limits their internet use. This is an increase of 3% on 2020.

Profiling digital exclusion

How to read this table: This table shows the percentage of people engaged in a particular online activity who are either highly excluded and excluded or included and highly included.

What do digitally excluded Australians do online?

Activity	Excluded and highly excluded	Included and highly included

Digitally excluded Australians over time